Welcome to our pet paradise! 🐾🐾🐾
1. How do I place an order?
You can place an order by browsing products on the website and adding the selected items to the shopping cart. After completing your purchase, please proceed to the checkout page, follow the prompts to enter your account information or check out as a guest, and select your payment method to complete your order.
2. Can I modify my order?
Once an order is confirmed and processed, our system will automatically generate the shipping process and it cannot be modified normally. However, you can contact customer support to request special handling before shipping. If you need to change the order information, please contact us as soon as possible.
3. How do I track my order?
After your order is shipped, you will receive an email with tracking information. You can track the status of your package by clicking the link in the email or visiting our website.
4. How do I handle returns and exchanges?
If the product you received is defective, damaged, or does not match the product you ordered, please contact us within 14 days of receiving the product to request a return or exchange. Please ensure that the product is in its original condition, unopened and with the original packaging. Please refer to our returns page for detailed return and exchange policy.
5. How do I handle payment issues?
If you have any problems during the payment process, please check that your payment information is correct, including credit card information and billing address. If the problem persists, please contact customer service for assistance.
6. How to contact us?
If you have other questions or need further assistance, you can contact us in the following ways:
Email: dennismitchell@denpetcute.shop
Customer Service Phone: (351) 252-5770
Address: 267 BENNETT AVE
STATEN ISLAND, NY 10312
Thank you for visiting Denpetcute LLC. We look forward to serving you and hope you have a pleasant shopping experience in our store!