Welcome to our pet paradise! 🐾🐾🐾
At Denpetcute LLC, we are committed to providing you with quality products and a great shopping experience. If you are not satisfied with your sporting goods purchase, our refund policy is designed to ensure that you can return and refund your goods easily and conveniently.
Refund Policy:
Refund Request Time:
You can request a refund within 14 days of receiving the product. Please ensure that the relevant operations are completed within this period in order for the refund to be processed smoothly.
Product Condition:
All returned products must be in new, unused condition and retain the original packaging and tags. We will not be able to process a refund if the product shows any signs of use, scratches or damage.
Refund Process:
Please contact us through our customer service email at dennismitchell@denpetcute.shop and provide your order number and reason for return. We will contact you with return instructions after receiving the request.
Once we receive the returned product and confirm that it is eligible for a refund, we will process the refund. The refund amount will be refunded to your original payment account and it may take 7 business days to process.
Shipping costs:
Shipping costs are usually borne by the customer when returning items due to personal preference or inappropriate fit. If the item is returned due to quality issues or the wrong item was sent, we will cover the associated shipping costs.
Contact Information:
Phone: (351) 252-5770
Email: dennismitchell@denpetcute.shop
Address: 267 BENNETT AVE
STATEN ISLAND, NY 10312
Thank you for choosing Denpetcute LLC. We work hard to ensure that you are satisfied with every purchase. If you have any questions or need assistance, please feel free to contact our customer service team, we will be happy to help you!